POSITION SUMMARY

The central contact point for receiving and processing customer requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze and complete service orders on all incoming inquiries and requests for electric and telecommunications accounts including new services, name changes, package changes, service disconnections/reconnections and other actions on behalf of customers.
• Responsible for processing customer payments and cash drawer balancing.
• Promote and sell broadband and telephone services to customers.
• Manage customer records in record retention system.
• Manage all billing functions including collections for electric and telecommunications services.
• Initial troubleshooting of basic ETS and telecommunications issues.
• Coordinate response to after-hours telecommunications outages and other trouble calls on a rotational basis.

POSITION REQUIREMENTS

• High school diploma required
• AA in Business Administration or related field is preferred.
• 3 years customer service experience required preferably in electric utility industry.
• Must be able to multitask, work independently with strong attention to detail.
• Must possess good written and oral communication skills.
• Must possess or be able to obtain a valid Colorado Driver’s License. 
• Must possess basic computer and 10-key skills with experience in Microsoft Office programs.
• Must adhere to the Cooperative’s safety manual, policies, procedures, service rules and regulations.
• Must possess strong interpersonal skills and the ability to communicate clearly with customers and coworkers.
• WorkKeys:  Reading for Information – 5, Applied Mathematics – 4, Locating Information – 4.

WORKING CONDITIONS

• Duties are primarily performed inside.
• Travel outside the system may be required.
• Irregular hours including nights, weekends, and holidays may be required.
• Must be able to perform duties as stated above.
• Activities performed include lifting, driving, sitting, kneeling, standing, and walking.

This job description describes the general nature of this position and is not an exhaustive list of all duties and responsibilities required of this position.