POSITION SUMMARY

Central point of contact for scheduling fiber, telephone and wireless installs. Maintain proper record keeping and data for telecommunications department. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with incoming inquiries for new service or maintenance of existing service.
• Initiate service orders/trouble tickets and update status of installations in workflow tracking system.  
• Coordinates material availability for service installs and works with contractors to plan and prioritize installations.
• Prepare and present bids for commercial accounts with multiple services.
• Initiate porting orders for new telephone service.
• Remote troubleshooting of telephone and internet issues.
• General coordination of day to day activities for the telecommunications technicians.
• Schedules appointments for telecommunications installations. 
• Provide information needed for engineering design.
• Communicate project status updates and coordinate schedule changes to customers and contractors.
• Demonstrates ability to maintain multiple projects and priorities simultaneously.
• Completes moderately complex filing activities such as scanning and electronic filing.
• Consults with customers and personnel in other departments as needed to discuss design plans and calculate estimates for cost of drop construction. 
• Coordinate response to after-hours outages and other trouble calls on a rotational basis.
• Ability to self-prioritize work with minimal supervision.

POSITION REQUIREMENTS

• High school diploma is required.
• Associates Degree in Business or related field is preferred.
• Two years’ experience in a related field.
• Must possess a high degree of organization skill.
• Must possess or be able to obtain a valid Colorado Driver’s license. 
• Must possess basic computer skills with experience in Microsoft Office programs.
• Must adhere to the Cooperative safety rules, policies, procedures, rules and regulations. 
• Must possess strong interpersonal skills and the ability to commutate clearly with customers and coworkers.
• WorkKeys:  Reading for Information – 4, Applied Mathematics – 3, Locating Information – 4.

WORKING CONDITIONS

• Duties are performed inside and outside in difficult terrain.
• Irregular hours include nights, weekends, and holidays may be required.
• Must be able to perform duties as stated above.
• Activities are performed sitting, standing, and walking.

This job description describes the general nature of this position and is not an exhaustive list of all duties and responsibilities required of this position.